Clear rules for every campaign in the room.
The terms that govern campaign plans, bookings, creative review, delivery, reporting, cancellations and payment.
Effective 28 August 2026. These Advertising Service Terms apply to advertising, sponsorship, paid placements, branded content and related production services supplied by Viranova (Pty) Ltd. Contact advertise@viranova.co.za for commercial notices or questions.
Plans, quotes and bookings
The public campaign planner creates a non-binding estimate and inventory request. It does not take payment or reserve inventory. A booking becomes binding only when Viranova confirms the campaign scope, dates, price and creative requirements in writing and any required payment has cleared.
Pricing and payment
Published standard rates appear on Advertising Pricing. Custom production, unusual targeting, added services or material scope changes may require a separate written quote. The final quote or invoice will state the total, payment schedule and applicable tax treatment before payment. When online payment is activated, Paystack will process the payment; Viranova remains the supplier of the advertising service.
Campaign review
Payment does not guarantee publication. Every campaign remains subject to inventory, technical, rights, safety, accuracy and brand-suitability review. If Viranova rejects a good-faith campaign before delivery and no acceptable alternative is agreed, the Advertising Refund Policy applies.
Advertiser responsibilities
The advertiser must provide accurate contact and campaign information, lawful claims, working destinations, required disclosures and creative assets it owns or is authorised to use. The advertiser must not submit misleading, discriminatory, harmful, unlawful, privacy-invasive or rights-infringing material, unsafe links or hidden tracking.
Creative, labelling and editorial independence
Viranova may resize or technically format supplied creative without changing its material meaning. Paid work is visibly labelled as Advert, Sponsored, Partner, Brand Studio or another clear commercial label. Buying a campaign never buys independent editorial coverage, favourable reporting or control of editorial decisions.
Dates, changes and delivery
Campaign dates depend on inventory and timely receipt of approved assets. Advertiser delays may move the start date or reduce deliverable time. Material changes can affect price and availability. Viranova may pause unsafe or defective creative while the issue is corrected.
Targeting and reporting
Available targeting is contextual and may include desk, device or placement selection. Viranova does not promise individual-level profiling. Delivery and performance reporting use the measurements available for the booked format and do not guarantee a particular audience response, sale, conversion or editorial outcome.
Cancellation, refunds and disputes
The Advertising Cancellation Policy and Advertising Refund Policy form part of these terms. The advertiser should raise a delivery or billing concern promptly at advertise@viranova.co.za so Viranova can investigate records, propose a rerun or credit where appropriate, or process an approved refund.
Liability and law
Each party remains responsible for its own unlawful conduct, supplied material and rights obligations. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded. These terms are governed by the laws of South Africa, and the parties should first try to resolve disputes in good faith.